Standard Bank
Poor Service

We have a bond that was recently registered with Std Bank. Prior to this the house was in building phase and and we had a risk rate and were told that this rate is during the time it is a building loan but at least 2 consultants. Thereafter once complete and an inspector goes out and the bond is registered it will be a normal bond and the rate shall be reviewed and reduced. Furthermore as motivation, noted by the consultants, I had previous bond with Std Bank, where all payments were honoured on time and I also have a lump sum of more than 10% which I would like to put into the bond.

I spoke to another consultant today and was told that the rate remains the same, "according to her back office", as the rate will not change so quick after registration. She goes on to contradict herself by saying the risk rate can change though as that was the rate during the building loan. She therafter says i must now write a motivation and email it through and therefater it will be sent to the "back office". Whats the point of calling in then for the fifth time? This is absolutely pathetic service for a long standing customer of Standard Bank.

Perhaps I should move my bond somewhere else?

Company: Standard Bank
Country: South Africa
City: Home Loans

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