Standard Bank
Debit card - Frustrated with poor procedures

I am frustrated with how the bank has handled this case with their lack of feedback which to me (a loyal standard bank customer for years) feels as though the bank does not care about the inconvenience caused to me by an obvious breach of the banks very own security measures. I expected the bank to stop my account the moment they picked up on the irregularities, instead I had to call in on my own expense to tell them to stop my account. Then I get told that the investigation will start the next day- this didn't happen. Instead I was told by their division that an investigator will call me in an hour- I am still waiting for that call 4 days later. I was in fact to as the case had not even been captured by the division which I had to hear about from a very rude and unreasonable call centre operator. Every person I get hold of from the division and the bank seem to have a different story and they never truly get back to you on anything which they say they will. After seeing the bank and calling the division countless times I still feel insecure as to whether the bank has my best interests at heart to reimburse the amount I'm entitled to as a victim of

Company: Standard Bank
Country: South Africa
City: Centurion branch and

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