Dial Direct Insurance
WHY YOU SHOULD NOT CHOOSE DIAL DIRECT

Being in an accident is far less frustrating than dealing with DIAL DIRECT
> Their Policy, is to take your premiums and only when you claim do they find out if you were "truthful" ie contact your previous insurance, check your drivers licence etc - THIS ALL CAN TAKE BETWEEN 8-14 working days
>When you contact the Call Centre and request to speak to a manager you are put on hold for 40 mins (uninterupted)
>You get an email on a Saturday saying most "admin work" is done, just to call your previous insurer... 4 days later that is still not done when you ask why, their response " I dont have time to focus on 1 client only"
>You try and be proactive because of this time wasting and request your car go to a panel beater that can assist with a courtesy car, you promised no problem, a note will be added - - "confirmed by DIAL DIRECT "
>you request a list of approved panel beaters so you can call yourself - you first get told they have no authority to assist and then get 3 names??? REALLY

I am really dreading my decision to move insurers.
DIAL DIRECT = CHEAP PREMIUMS = CHEAP SERVICE

!!!

Company: Dial Direct Insurance
Country: South Africa
City: CLAIMS

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