Direct Axis
Customers are treated badly

I called the call centre on the 27 December 2013 wanting to refinance my loan since I was short of cash. The lady I spoke to seemed distracted, she was busy laughing with colleagues while helping me. This resulted in the application being declined as she punched in that I told her I was under administration. When I asked her the reason for the app being declined she told me I did not meet the minimum requirements. On the 7 January 2014 I sent an email to query the decline reason and someone called me and told me that I had indicated to them that I was under administration. I denied having said this and she told me she was escalating the matter. I waited a few days and called again. I found some guy who told me he was forwarding the case to a superior to override the old application and will call me back to complete a new one. I waited a few days and called again. I found some lady who told me that they had to listen to my conversation of the initial application and I would be contacted back once a decision has been made. I waited a few more days and sent an email yesterday and have not heard from them. I have never defaulted on their account and I deserve respect. I get No feedback.

Company: Direct Axis
Country: South Africa
City: Customer Service Centre

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