Absa
Appauling service from ABSA

I filed a claimed in December for geyser and storm damage. An assessor was sent out, and I have had no response since that time. The Assessor's company who would do the repairs have also had no response.
I called the claims department numorous times (over 20 times) to no avail and I'm simply put on hold for over 30min until my airtime runs out. When I did finally get through i spoke to many unhelpful consultants including a lady called Suzan. Since my initial conversation with her she has not responded to any of my messages, emails and phone calls.
I am now really frustrated because nobody is saying anything. I am at the point where i want to cancel my insurance with ABSA!!!
Previous claims have been handled well so this behaviour is out of the norm, but this behaviour is completely unacceptable!

Regards
Junior Shabangu
Claim no: 2507756

Company: Absa
Country: South Africa
City: Insurance

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