Absa
ABSA Insurance NO SERVICE

Om 8 Nov my geyser burst. I put in a claim and could not believe that a plumber got assigned to the job and replaced the geyser the same day. Well unfortunately this is where all the wheels fell of.

After a month waiting for the ceiling to be replaced I contacted Absa and a assessor got appointed and looked at the damage. It is another month later and still not a word from Absa. When you phone claims you get told the option you selected there is now one to take your call please hold on. I have tried 3 times and after 20min waiting I just had to cut the call as phone calls are not free.

I tried to report the claim on their web site but the link just gives an error.

Surely if Absa is concerned about customers whey would have a call center where someone is available or get the web page working.

I am paying for a service and not getting any support from them.

Company: Absa
Country: South Africa
City: Insurance brokers

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