Standard Bank
Internet banking issue

I have had problems logging onto internet banking. On Tuesday evening, after spending a long-time with the call centre, I was informed I had to go into a branch. I did this on Wednesday morning. To understand this, I flew out of SA at 6PM on Wednesday evening and the last thing I wanted to do was deal with this. After finishing at the branch I went back to the hotel I was staying in, tried to login and could not. I then called the call centre again and after another half-hour, I thought it had been resolved. To put this into perspective, I had now spent more than 3 hours trying to sort out logging on to internet banking! Anyway in my blind faith that this had been resolved, I logged into internet banking from Australia to make payments (I am out the country for a couple of months) to find out, that the system now tells me my card has expired. AAARRRRGGGGHHH. How am I supposed to fix this now? Not only that, I cannot change banks as I am stuck in Australia... I have emailed the ibsupport email address - my confidence is not high that this will be fixed. 3 call centre agents and 1 branch - unlikely this is going to be fixed by email.

Company: Standard Bank
Country: South Africa
City: Internet banking

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