First National Bank
Ridiculous service in the call centre

I am trying to get my Business Internet Banking profile activated and the people in the call centre have clearly not been trained on how to deal with people or haven't been trained on how to use the system and their brains at the same time.
My branch (Musgrave) tells me that my Business Internet banking profile is active. The Call Centre says it isn't. Which one is wrong?? My opinion, the call centre...

One gentleman I spoke to told me it was my browser and I must install a different browser to use my internet banking. He didn't bother to ask for my details before spurting this trash out of his mouth. Let me know this clear to you, I work in IT, and have for the last 12 years. It is not my browser, it is your system or a PEBKAK issue.

You are not able to conference me in on a call to my relationship manager so we can resolve this in a timely manner. You need to call me back. Ridiculous considering you have call centre telephony technology!! I then get the usual passing of the proverbial buck from the call centre saying it's my branch.

I don't care who it is. FIX IT!!!

Stop making your problems your clients problems. You should find the solutions rather than making excuses.

Company: First National Bank
Country: South Africa
City: Internet Banking

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