Absa
No response - queries about internet banking login

I have been an ABSA Internet Banking customer for many many years, with no memorable issues till now.
I wanted to change the account I use to login into my internet banking. First I phoned the internet banking helpline, and was told I needed to do it in branch.
I went into the Cresta branch on Thursday 9th May (around noon), and was helped at the information desk. The man assisting me typed away on his computer for several minutes then told me it was done.
I tried to log in to internet banking the weekend of 25th May and could not login (using either old or new account). I sent an email to the IB email address and received an EC number in response (Monday 27th May).
I received no follow up so I phoned the helpline (Thursday 30 May -Saturday 1 June). When I eventually got through to a real person, I was told that according to her records I was not registered for internet banking at all. She advised that I send an email. When I pointed out that I was still waiting for a response to my previous email, she advised that I forward my EC number to a RVN email address instead. Did that, got the automated response. Still waiting for any follow up on either email.

Company: Absa
Country: South Africa
City: Internet banking

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