AFFINITY INSURANCE
Arrogant people giving bad customer service

I put in a claim on 12 Dec 2013, and by the 13th I received a SMS that it has been processed. 4 Business days later Cara-Jade Shackleford contacted me, telling me that there was a page outstanding & that they cannot continue with my claim unless I complete said page. I completed the page Cara sent me & sent it to her. I called to follow up & was told that all was in order & that they received my page. On 31 Dec & 03 Jan I wanted an update but was ignored. On 07 Jan I requested another update, & was then told that my papers were not in order as I needed to initial each page, 13 business days after they said all was in order. I logged a complaint, as I couldn't understand why this wasn't requested when they wanted the additional page? I was contacted by Thelma Jim & told that she would take over my claim. This was not so, unless by "taking over the claim" they mean that the customer needs to phone the assessors & panel beaters whilst the claims dept. only gives the customer attitude regarding the policies and requirements they have, then yes, she did a great job! My policy states that I get a courtesy car, but when? This is why you have 2.99% compliments and 97.01% complaints listed!

Company: AFFINITY INSURANCE
Country: South Africa
City: Claims department

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