Nedbank
Poor service delivery from service provide

Complaint CCT 468484 has been resolved. However no feedback was received as to how this occurred in the first place. In addition to this, when trying to access internet banking this morning, using the same passwords as before, I was informed by an on-screen message that I have entered an incorrect profile number/PIN or password more than three times and that consequently my access has been blocked. This after only entering my details once. On phoning the call centre, I was given a temporary password and then told to go to the local branch of Nedbank to have my limits reset. No reason could be supplied as to why this occurred. Do these people think that I have got nothing better to do than to phone and run around trying to resolve problems caused by the bank? They are supposed to make life easier, not to complicate matters and inconvenience people.

Company: Nedbank
Country: South Africa
City: Empangeni

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