Absa
No service delivered and passing the buck

MY house had suffered hail damaged on the 28th Nov 2013. The claim was lodged per internet the next day with the promise of someone calling (72hrs max) to confirm the claim and to send out an assessor.By the next Thursday no one has called, I followed up only to be told that the claim is not present on the system, this was relodged and waited again. The first assessor came to view the damage on the 13th of Dec. His report is still missing according to ABSA. We have been send from pillar to post with this and no one wants to take responsibility to help us with this matter. In the meantime our house continues to be damaged by the elements. After numerous calls, emails, promises and attempts to escalate the matter still nothing has happened. Dealing with irrate service centre managers shouting at us to Claims managers ignoring our pleas of help, this is really an excellent example of no service delivery. If by any chance in a blue moon I get a response from this better than: "Thank you for your concern, we will look into it", I will be trully amazed!

Company: Absa
Country: South Africa
City: Insurance

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