Absa
Bad service on processing claim

I suffered extensive damage to my house and vehicles during the hail-storm that lashed the West-rand on Thursday the 28th of November 2013.

I logged an online claim on the Absa iDirect website on Monday, the 2nd of December, and received an SMS with the following reference: 16255.

This website states the following: "Submitting a claim is easy if you have insurance with Absa Insurance Company or Absa idirect. Please complete the following information and one of our consultants will contact you by the next working day to register the claim and explain the process."

By Thursday 19 December I still had not received any call with regards to the claim logged above?? (12 working days).

I then proceeded to log a 2nd online claim for the same incident, and received an SMS with the following reference: 18258.

Once again, I did not receive any calls from the Absa iDirect consultants on the Friday or the following Monday!

On Monday the 23rd of December I received a call from an assessor, Mr Goodwill Molefe of Mkalavo Financial Services, stating that he needed to come and access the damage to my property. He arrived at about 15h30, made some notes, and told my son that I needed to send

Company: Absa
Country: South Africa
City: Online Claims

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