Standard Bank
Appalling Service on every level

I access several business accounts via an SME card through internet banking. Recently SARS changed their tax collection from a pull to push method with the bank's agreement. SB, so far, have not made any notification to me as a customer and what this entails. The new system relies on SARS sending a bill to my account monthly and I pay against it. THE SYSTEM DOESN'T WORK. and I'm supposed to raise the bills for amounts advised by my bookkeeper and pay against them. I phoned SB, talked briefly to a Faaiq before getting cut off. Rang them again and was told to check and do a variety of things to get the current bill through the system. This included checking credentials with SARS e-filing which turned out to be correct. This conversation went on for 30 mins or more before the consultant tole me I was in the wrong dept. He transferred me to Business Banking. Got there and after a short while, the consultant told me I was in the wrong dept. He tried to transfer me elsewhere. Got cut off again. Total time talking to SB - 1 hour 23 mins.Net result - a totally useless and time wasting exercise and, yes, I am angry at this whole episode

Company: Standard Bank
Country: South Africa
City: Internet Banking

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