Absa
Unhelpful staff - request still not resolved

Yet again I'm posting on your site hopefully anticipating someone to assist me with my query- this is as your call centre, kingsmead and umhlanga branches cannot resolve my query.

As per my initial request was just to get a replacement card due to my card being.

I then went to the branch at Kingsmead, where 3 consultants could not resolve my query and gave me new cards which I couldn't use " apparently they forgot to link my cards to my accounts"

Went to the umhlanga branch who supposedly fixed my problem, then when I get home to do some internet banking I have no account on my profile.

I rush to the kingsmead branch again and once again, blame the other consultant for not adding my accounts in.

Now due to a system change I'm not allowed to access my investment accounts via my internet banking.

It is the last day of 2013, with Absa sitting with my money and I cannot access any funds.

Not to forget this is my last day with ABSA aswell, did I mention that I am a platinum client oh and also did I mention my account was started in the old "Trust Bank"

I was never even offered an apology from any staff member, except please try this and let's see if it works.

Company: Absa
Country: South Africa
City: Kingsmead

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