Absa
Lack of Service and responsibility

On Monday 23 December 2013 at 11:10, I walked into the ABSA Fourways branch to make a transfer that I had been unable to do via the internet or ATM. The queue had approximately 17 people in, with 2 tellers operating, one only accepting cheque deposits, this teller closed after about 5 - 7 minutes. After 15 minutes of waiting, the gentleman in front of me asked if I would go find a manager to complain about the service, as he saw that I was also becoming impatient. I walked to one of the service manager's offices, and had to wait at the door whilst she completed her phone call. I asked her why there was no one on the floor monitoring the queue, and advised her that there was 1 teller serving the now 40 people queue. She disappeared into the back, and only 10-15 minutes later, came out to advise me that she had arranged additional staff. This is after many of us started to voice our displeasure at having to queue so long, with only 1 teller. Come on ABSA - now I know why I transferred the bulk of my accounts to one of your competitors. Perhaps you should ask: "how can we help you" instead of hiding in your offices! 45min to make a transfer??

Company: Absa
Country: South Africa
City: Fourways

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