Absa
Poor Service with no feedback

On 15/11/13, I visited ABSA Chatsworth to close my credit card. I was given a settlement which I paid immediately. I was told that they cannot close the account and had to phone card div. I used their in house phone, however card div said that was not the settlement amt and I paid the further R16 asked. I again phoned them and spoke to a Agatha Visagie who assured me that the account will be closed and no amounts were outstanding. On 3/12/13, I received my statement reflecting and amount of R21.82 due IRO bank charges. The account still has not been closed. I sent an e-mail to card div on 3/12/13 and received an e-mail on 4/12/13 advising that I would receive feedback in 3-5 work days and someone would assist me in the closing of the account (for goodness sake this was done on 15/11/13). Needless to say I received no feedback from ABSA and on the 6th work day I sent a mail again. And to date have received no response. What was amusing was that they had sent me a document to rate their service. (I am wondering whether this document was a joke) Hopefully I will receive a response "soon" and they will reverse the charges . (D David - Ref. EC:3AE5DC00)

Company: Absa
Country: South Africa
City: Card Division

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