First National Bank
Noone seems to take responsibility at FNB

I am a very disgruntled customer.

I am a first time customer at FNB as I moved from another bank thinking I would save money at FNB. However, the amount of time I have spent at FNB thinking that they would be able to sort a small issue such as an incorrect ID number which now has an effect on my credit application (which they just stopped without informing me). In addition, there was a suspicious transaction on my account which I still have heard nothing about has cost me my time and money.

I have spoken to your FNB call centress and gone into the branch and yet no one has fixed the problem of my incorrect ID number which is on your system. I would think this would not take more than a day. I noticed the problem in October, informed FNB personnel and yet... December is almost gone and no change.

I am truly fed up and if nothing changes in a day. I am taking my business else where. When I ask who should be held responsible, I get a simple shrug of the shoulders. This is unacceptable. I want this sorted out as soon as possible.

Danielle

Company: First National Bank
Country: South Africa
City: Claremont, Vineyard, Cap

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