First National Bank
Incorrect information captured

Two weeks ago I went to the FNB in Centurion to obtain a new debit card as my other one had been deactivated due to too many pin attempts. I went to the FNB branch and they advised that they could not read the chip on my card so they had to get me a new temporary card but it would cost me R75 before I could get my new Gold Cheque card. I advised that it was fine and I was willing to pay for it. I have in the meantime, been trying to apply for a Credit Card and I have had so many delays as FNB customer care claims that my ID number is incorrect as it is one digit short and as a result I cannot proceed with my application and I must come to a branch to sort this out. THAT IS UTTER NONSENSE! I have been an FNB customer for years & my profile info has never been incorrect! Because of a teller's incompetence and inaccuracy my application is being delayed and my time is being wasted! I refuse to come to a branch and sort it out as it is not my fault and FNB must find a way of sorting out this problem without having to waste MY time!

If this matter is not sorted out as soon as possible, I am going to close all my accounts & move to a more efficient bank. So much for HOW CAN WE HELP YOU!

Company: First National Bank
Country: South Africa
City: Centurion

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