Absa
Whats the use of stopping a debit orde

After going to my branch as been told by the line to place a stop on a debit order because the vodacom account is under investigation, I received all necessary documentation that all in order an then still they allow the debit order did go off. Who is at fault? And who is paying my bank charges?

Company: Absa
Country: South Africa
City: Centurion

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