Absa
Do I need to change banks?

On 31-05-2013 I received an sms to say that a debit order of R299.00 had been paid to PROVERBS from my cheque account. I requested an account statement and discovered other debit orders that had gone off, none of which I knew about as I did not receive NotifyMe texts for those amounts. Absa has told me that it's my responsibilty to find who is behind these debit orders. Some online research revealed that I'm not the only one being debited by Xfinity, Stratcol, Paytoza, etc. I am a loyal, overpriced-bank-charges-paying client yet my bank is charging me for stop orders while giving these free access to my money! The debit orders were reversed and I was told that closing my account is my best option but they will not open another cheque account for me. If so many people are complaining about these unauthorised debit orders, why is Absa not verifying new debit orders with their clients? Is it because they get bank charges from every debit order and then from every stop order we are forced to pay to protect our hard-earned money? Absa, it's time to up your security and start putting your clients first before any more people get.

Company: Absa
Country: South Africa
City: Westgate Mall

  <     >