Standard Bank
Department are useless

It seems as though somebody has details of my cheque card and have been processing transactions with this. I called Standard Bank department 2 days ago to report this and stop the card. At no point was I informed about any affidavit forms that needed signing. I was simply told it will take the team 10 days to investigate. Today I phoned them again and I get told it takes up to 5 days for an affidavit form to be sent to me. After signing it and sending it back only then does it take 10 working days to investigate.
I have not been able to get to a bank due to work load so am relying on telephonic support. In the mean time, I'm having to borrow money to pay for petrol so I can get to clients because my bank account had been emptied right into overdraft (Which I don't even have!!!)
My statements show various purchases with the same amounts to the same vendor and 1 McDonalds sale for R11.08!?!?! Where in SA does McD's charge that is South Africa?
I want my money back and I need Standard Bank to at least show some support to a client that has suffered from mistakes from their end for so long... ie they froze a savings account and to this day can not tell me why!

Company: Standard Bank
Country: South Africa
City: Gauteng

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