Cib Insurance
Poor service and no feedback

My car was bumped by AYVAZYAN & MRS JOHNSON on 21/10/2013 while i was driving home from Eastgate Mall, it was rainning and she advised that she couldnt see clearly. I took their details and we went to the police station to open a case, they advised that their insurance is CIB. The next day they gave me their broker's contact details whom i called and she advised that they had logged a claim with CIB and will have the claim number in 3days which i had to call them to obtain it. I called CIC and spoke to Adele Boshof who sent me an initiation letter that i completed on everything they requested on it ob 4/11/2013 ans sent it back. I didnt get a confirmation from them until i called to confirm and was advised that Annelien Van zyl was the one working on it. I was only told to to take the car for assessment on 13/11/2013 to some panel beaters on which after that no update until i called on 18/11/2013 and she advised that she hasn't openned my email which l had sent on 13/11/2013 for confirmation. After that i am always told that it has been sent to management till today, really its now 6weeks since the incident. She promises to call me and advise of an update till today

Company: Cib Insurance
Country: South Africa
City: Head office

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