Standard Bank
Lack of Interest in clients's requests

Each month my internet payment level is reset to Zero and as a result I cannot access my money. Each month I must request that the payment level be increased so that I can access my funds.

Every month it takes several secure online messages, several emails, several complaints to customer services before someone bothers to increase my internet payment level.
And then the following month I have to go through the same lengthy process again!

This is pathetic especially because it recurs monthly! I have threatened to close my account but it has no effect. I have moved most of my funds to a competitor and still it has not helped. I am studying abroad so it is critical that I have online access.

The Standard Bank systems are ineffective. An online Secure Message means I must access my account to send the message so why can't my request be actioned? Standard Bank Offshore is able to action secure online messages!!! Also sending messages to the complaints department does not work if I need a problem resolved immediately. Emailing that I need urgent access to funds to pay bills falls on deaf ears! Service is absolutely pathetic, I am VERY sorry I moved my account to Standard Bank.

Company: Standard Bank
Country: South Africa
City: Blue Route Mall

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