Bettersure
No payment for approved insurance claim

Suzan sent me the e-mail below and confirming that the claim was approved and i checked my bond account and no paymnent was made to the bond account:

On 11/19/13, Susan Gonnermann wrote:
> Dear Mr Gwebu
>
> We have reviewed the document received, and confirm that your policy does
> not have the quoted clause. We sincerely apologise for the inconvenience
> this caused and based on this we will be processing the retrenchment
> benefit.
>
> As the policy is ceded to Standard Bank, we require a letter from Standard
> bank (letter of indebtedness) confirming the bond and the account into
> which the monthly bond instalments need to be paid.
>
> Please can the information be sent directly to
> [Email Removed] for processing.
>
> Kind regards
>
> Susan Gonnermann

Company: Bettersure
Country: South Africa
City: Bettersure

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