First National Bank
Fnb pathetic service experience for the 3rd time!

I have given up hope with Fnb

This is my previous Hellopeter report:

FNb offers their customers the service of taking a smartphone contract which can be paid over the peroid of 24 months like any other mobile contract. They say delivery of the device takes between 7-14days... it has now been
17 days and still waiting.

I need to understand something clearly here, how do you offer custmers products and services knowing that you will not be able to deliver them? I mean this is pathetic service. You get the customers to say yes and do the necessary steps in order to get the "yes" from the customer then you dont care how long and slow your service takes because you record calls and know that the customer still has to accept the product?

After this Hellopeter report, FNB have not responded, I had to call them once again to get a bit of information.

Numerous calls to FNB
Hellopeter reports
Numerous calls to the courier service
Parcel ordered on the 7th of January
Order Processedon the 9th of January
16 working days later

Still waiting!!! WHAT A DISGRACE YOU ARE

Company: First National Bank
Country: South Africa
City: Head Office

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