Clientele Legal
Incorrect billing and poor customer service

I recently cancelled my Clientele Legal policy and the cancellation was confirmed on the 30th September 2013, since then my account has been debited twice, once on the 30th of October 2013 and then again on the 27th of November 2013 for an amount of R129.99. I called Clientele on the 30th of October 2013 once my account was debited and was told that this would be the final payment. I was debited once again on the 27th of November and when I called in I was told that the system showed my last debit order was on the 30th of September which is not the case. I do not feel that I should be paying for a service which was in fact cancelled due to poor customer service as I was told that within the first two weeks of taking out the policy I would receive the relevant documentation, and I have never received any documentation regardless of the amount of times I contacted Clientele regarding the matter. I would like the two amounts to be credited to my account as soon as possible, as it should not be necessary to continuously debit my account for a service I am no longer interested in. Please advise

Company: Clientele Legal
Country: South Africa
City: Johannesburg

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