Standard Bank
Automatic Credit Card Debit Orde

I've just contacted the Standard Bank Card Department to set up an automatic debit order for my credit card account. This is in response to the issues I've experienced previously regarding a late payment penalty. When asked on which date I would like the debit order to be processed I indicated the 1st of each month. I was consequently informed that their system does not allow the 1st. I indicated the 2nd which I was informed is not acceptable either, something about it being the statement closing dates... I explained to the lady that the closing dates printed on my statement is either the 3rd or the 4th which she confirmed is correct and that the date I choose the debit order to go down must be at least 3 days prior or after these dates (my math failing me, I guess the 1st isn't 3 days prior to the 4th...). She recommended me the 6th which effectively meant she recommended me to automatically pay late and get nailed R135 penalties?! I then told her to make it the end of each month before deciding to rather forgo the entire automatic payment as they would likely have penalised me for the transactions between the debit order and statement closing not being paid?

Company: Standard Bank
Country: South Africa
City: Card Department

  <     >