First National Bank
FNB - How Can We Help You - REALLY, I THINK NOT

Had a problem with my credit card, had a consultant call me once, promised to call me back after investigation -NO RESPONSE to date. Logged a complaint on Fnb website, received the following response:

from: FNB - Credit Card
to: VEKASHG@xxx (details removed)
date: Tue, Nov 5, 2013 at 9:48 AM
subject:367528

Good day Mr Gannas,

We acknowledge receipt of the complaint logged and the contents thereof have been noted.

We will investigate the matter and revert to you within the next 3 working days.

I trust that you will find the above in order.

Mrs. Doreen Pretorius | Complaints Resolution Administrator | Retail Banking | Card Collections
Tel: (087) 3111025
To read FirstRand Bank's Disclaimer for this email click on the following address or copy into your Internet browser:
[URL Removed]

To date no response despite me sending a follow up email for feedback.

IS THIS THE WAY ALL CLIENTS AT FNB ARE THREATED, IF SO IT'S TIME FOR A CHANGE. SOME OTHER BANK CAN HAVE MY PLATINUM CARD FEES AND OTHER CHARGES.

Company: First National Bank
Country: South Africa
City: GAUTENG

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