Standard Bank
Stranded cashless & cardless @ sub-standard bank

I am a "PRESTIGE BANKING" Client of more than 40 years good standing.

On Sun 20131103 I had my ATM Card with no expiry date swallowed by ATM at Sunninghill with a printout stating the card had expired.

I was unable to draw cash for urgent trip to Mpumalanga..

On Mon 20131104 at Witbank - Highveld Mall my husband was also unable to draw cash because 2 ATMS's at the bank were unserviceable and the 3rd, out of paper, failed to allow him to draw cash (and swallowed the card of another client).

A replacement ATM/Debit card was issued to me at Witbank, - Highveld Mall, but I was unable to draw cash from unserviceable ATM's at the branch.

On the way back home, at Petroport on N12 West I was unable to draw cas, h because the ATM appeared to have been suspiciously tampered with. (Reported next day at Sunninghill).

To add an insult to my injury, a provisional statement reveals that I was charged R76-00 card replacement fee for a card replaced for no fault of mine, which should have been replaced at no charge, especially because I am a "Prestige" Client, or am I only charged "Prestige" fees for sub-standard banking?

Company: Standard Bank
Country: South Africa
City: Card Division

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