Absa
3 complaints and still no contact as promised

I intend to log a complain on this website everyday from today. 3 WEEKS ago I logged acomplaint and was advised I would be contacted. I have called and held on for hours but no answer, SO TODAY IT STARTS UNTIL I RECEIVE A RESPONSE:
Hello OmarDannie,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Rezona Louw

10:10 Wed 23 Oct,
It is very unfortunate I have to complain on this domain. I have tried calling Maritjie, over 20 times (no exaggeration) on her direct line. Claim #2319996. Maritjie promised she would E Mail me the settlement. No E Mail received Friday (18-10-2013. I called back the afternoon and she said she would send by COB. No E mail. Called Monday and she said she would E Mail immediately. Her words, and this is recorded'I will E Mail it immediately'. Since then, I have had to call over 20 times and sent an E Mail. Is it fair for me to keep calling? I understand when an area is busy but dont make promises when you know you are not able to fulfil

Company: Absa
Country: South Africa
City: Homeowners insurance

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