Absa
This is bordering on the ridiculous

SUPPLIER'S RESPONSE Absa Time and Date 14:17:16 | Mon 9 Sep 13
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd

I take it my query is either very complex (not really), or ABSA investigates very slowly. "Shortly" in my language is not 5 working days. I have meanwhile gone to the expense of several phone call and have found that ABSA deducted commission where none was due. Still waiting for the unit purchases to be backdated. But I expect to be contacted when a promise is made. I will think twice before investing with ABSA again, and are actually considering withdrawing the investment already made, although there will probably be some ridiculous penalties.
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SUPPLIER'S RESPONSE Absa Time and Date 15:41:14 | Tue 17 Sep 13
Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd

Please stop calling me dear customer, as you clearly have no interes in resolving this.

Company: Absa
Country: South Africa
City: Unit trust

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