First National Bank
R20000 faulty device and still no replacement

I applied and received a brand new Macbook pro retina display on Thursday 2 weeks ago, and 3 days later on Sunday the track-pad stopped working, i then phoned FNB first thing on Monday morning and was told to take my Mac through to the nearest i-store. The i-store said as the Mac had not been from them directly but delivered to me it had to be sent away. 300 minutes of phone calls later i got a call from FNB's 'device gurus' telling me that i must contact their workshop and get their workshop to send me a fault report and then i must send that fault report to some generic email at FNB so that FNB can decide if they are going to REPAIR my 3 day old R20000 machine... or possible replace it. I have still not received a replacement Mac - and my request to receive one directly from the i-store so that i don't have to go through all of this again in the future has been denied! Shocking customer service!

Company: First National Bank
Country: South Africa
City: Fourways

  <     >