First National Bank
FNB new iPhone Display Issue - no help or support

I received my iPhone5 through FNB last monday. When I activated the phone, I notice a dead Pixel on the screen. I called FNB's hotline but no one really seemed to know who is responsible for this kind of problem. After one hour on the phone I was told, that though this is a new phone, a replacement is not possible and I would have to visit my nearest iStore for a check up on the device. I was told that the ny probably can't help me directly, since they only take care of software issues but they will send the phone in for a repair. However, later came to my mind, that I don't even have an invoice (or copy) from FNB which is needed for warranty related things. I called the hotline again and this time I was told, not to visit an iStore but a CellC Store. The agent told me, that he will request an invoice for me. He didn't ask for any details and also couldn't tell me if I would receive the invoice via mail or post. I doubt that I will receive one.
I will still go to the iStore this saturday but the situation is very frustrating, since I don't feel being helped. It is impossible to find information from FNB on how to deal with this I don't want to pay-off a faulty product for 2 years.

Company: First National Bank
Country: South Africa
City: Gardens Cape Town

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