First National Bank
DAMAGED SMART DEVICE FROM FNB

I purchased a Samsung S4 smart device through my FNB Gold Cheque Account and the current promotional offer. The device was delivered to me on Tuesday, 28/05/2013 and after doing a sim swap to a micro-sim, I started using the device on Thursday, 30/05/2013. The next morning I noticed that the battery was dying very quickly and the phone had to be recharged every 3 hours or so. I immediately took the phone to a Samsung store to query whether any of the phone applications was killing the battery. I was told that I had closed all the applications and there was a factory fault with the device and battery as the scrolling was also freezing.

I then contacted FNB first thing on Monday morning and was told that they would get back to me within 48 hours but to no avail. I have called twice since then and they were really no help. I had already paid for the courier to deliver my phone, and was now told that if I were to cancel my contract, I would have to pay for a courier again. Totally unacceptable.

The only other option is that they collect my phone and send it for testing/ repairs which could take 7 days and I would not receive a replacement phone. POOR CUSTOMER SERVICE - UPSET CLIENT!

Company: First National Bank
Country: South Africa
City: UNIVERSAL

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