Metropolitan Life
Angry Client

In July 2013 i took a funeral cover with metropolitanall went well since i had my self, my uncle and 2 kids covered. The nightmare started when my uncle passed on in September i then caled to let them know that my uncle has passed and wanted them to remove him from the cover, they were helpful at first as i was told to submit his death certificate of which i had it sent through email on the 08.10.13. On the 26.10.13 i called them to find out what was happening as i saw that they had debited my uncles premium again and i was told that they would look into it, i them took the effort of calling them again today around 10 to find out what was happening and i was told that they want a certified copy and my whole argument was why was i not being told about this all along as they had to wait for me to call them and if this is the service that they are giving to customers then we have to reconsider cause all i want is my 2 last premiums and for them to cancel every thing cause I'm not getting the service i deserve.

Company: Metropolitan Life
Country: South Africa
City: Contact center

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