First National Bank
Policy pay-out

Good day,

My partner had his uncle on one of his policies & the uncle passed away on the 12/10/2013. We then went to Brooklyn Branch where all the documentations were filled. We were then advised by Jan that should there be anything missing, we would then get a call, if not, the money would be deposited into his account so that we can help with the funeral arrangements. Due to no response, the following day, he then went to FNB where he was advised that the death certificate was not clear. he went & printed the original one from Home Affairs & he was advised that all was in order & the money should be in the next day. Again, without any communication, the following day, he went back to find out why & he was advised that because the death certificate states "pending investigation, there is a form that must be filled by an investigating officer. He then drove from Pta to Sandton to have that form filled & & we sent it this morning. Now we are being told that we must first get the post mortem results before any payment can be done. My question is: The policy states that it pays for any course of death that may take place after 7 months. So why is it a hustle that he can't get paid?

Company: First National Bank
Country: South Africa
City: Claims

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