Nedbank
Unauthorised Debit and Closing of Account

About 3 weeks back, my father's garage cards did not work so he went to a branch to find out what is wrong. He was sent to the internal telephone to call. When he called, they had informed him that the cheque account the garage cards are linked to was closed. He never authorised for the account to be closed. They informed him that because he changed banks, they had closed his account. Then yesterday, I received a call to say that my debit order for my Nedbank Personal Loan was returned due to insufficient funds. They informed me I needed to pay before Saturday so I got all the details and I told them I would do an EFT from a Nedbank account. I also changed my debit order date from the 25th to the 29th. Early this morning, I received 2 sms's. One was that the debit order of R250.94 went off my Nedbank Savings account and the other sms said a debit of R250 was made from my cheque account with the REF: PYMNT. I never authorised any payments whatsoever. It seems Nedbank likes to do unauthorised transactions. I had called to find out what is going on, was only told, oh I can see 2 debits, we will refund you. The issue is that I had NEVER authorised a debit in the first place! Can't trust Nedbank.

Company: Nedbank
Country: South Africa
City: Private Banking and Pers

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