24Hour Mobility Cellphone Insurance
Miscommunication leaving me VERY unhappy

I lost my phone on 16/10. I filed a claim with 24Hour Mobility on 17/10. The claim was approved on 18/10 & Angelo called me on 19/10 to discuss my options for replacement handsets. I have spoken to 6 different consultants up until now (Angelo & Sandile were the only helpful ones)
On 19/10, a consultant told me to take the S3. When I argued, I was told that it's the handset that has been approved so he recommends that I take it. Later, Angelo told me that the S4 Mini is also an option & that the handset can be delivered or picked up from the supplier.
On 21/10, I confirmed the S4 Mini with a different consultant. I was given the banking details so as to pay the excess. She told me that the handset MUST be delivered to me; that I cannot pick it up from MTN directly. I paid the excess & spoke to Sandile who then informed me that it IS possible to pick the handset up. This made me even more angry. The waiting period was confirmed as 24-72 hours (Due on 25/10 at the latest)
I phoned on 25/10 & was told that it would be delivered on 28/10. I phoned on 28/10 & was told it will be delivered by 30/10.
I've spent more than R150 in airtime on this & still no phone!

Company: 24Hour Mobility Cellphone Insurance
Country: South Africa
City: Call Centre

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