Standard Bank
Insufficient Response

I applied for a consolidation loan into my bond and after three months the reply is "affordability".

While under normal circumstances I would not write this complaint as all applications are by nature discretionary I do have the following concerns:

1. You have already sent out an property evaluator. Isn't this the final step after you have assessed general affordability?
2. The nature of this transaction was to improve affordability.

I would like feedback from a manager that could explain in more detail how this decision make sense, as I should have more or less enough equity to facilitate consolidation.

Company: Standard Bank
Country: South Africa
City: Customer Credit Assist

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