Capitec Bank
Internet Banking Nightmare

I have been having problems logging onto my internet banking using my token since 21/12/2013. At first I got an error sysing "too many invalid Attempts". I went to Fourways Mall Branch and was help by Miche who asked me why did I come to the branch when the error said that I must phone Client Care. She then tried to help me but admitted that she did not know what to do. She phoned the call Centre and there no-one could help as well. On 23/12/13 I phoned again (ref 11045097) and spoke to Sophia. She reset my token and assured me that I can now use Internet banking. I still can't. I again phoned today (ref 11105373) and spoke to a guy who reset the token again and assured me I can now use Internet Banking. I still can't. I phoned again and spoke to Zandi. She was very rude and unhelpful and insinuated that I don't know how to work with my token. I got so upset that i put down the phone in her ear. I am really disappointed by Capitec as I still can't use my Internet Banking. I am also still awaiting feedback from Capitec for a case that I logged in late August about the ATM short dispensing me with R 200. Unfortunately i lost the reference number for this. I think i should really move

Company: Capitec Bank
Country: South Africa
City: Call Centre and Fourways

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