Standard Bank

14th October: Receive two SMSes on my phone informing me of 1) R10 transferred from my cheque account to Avis (I've never used Avis), 2) R5, 000 transferred to [URL Removed] (I've never used this site). With R200 left in my account, I call Standard Bank to inform them of, spoke to Remano who cancelled my cheque card and told me an investigation would be complete within 10 days.

17th October: After logging into internet banking, I see that all funds were back in my account and there were no records of either amount leaving my account. Thinking the case had been completed and funds restored, I used the funds to clear what I had spent on my credit card.

21st October: Standard Bank call me in the morning to 'inform' me that my cheque account was now overdrawn by a couple of grand - I see that there is now, again, R5, 000 transferred to TopBetSA but this time coming off on the 18th. division then told me that I have to give an affidavit and that the police have been assigned to my case and they will call me this afternoon - unsurprisingly this hasn't happened.

Very upset about the standard of service received from the bank which I have multiple accounts with.

Company: Standard Bank
Country: South Africa
City: Fourways Crossing

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