Ebucks
False Advertising / Information

Regarding fuel rewards for Ebucks Customers! On your website it's stated as follows:

"You can fill up at any fuel service station, but you must pay for your fuel through the service station pay point - you won't earn eBucks if you pay for fuel at the convenience store at the service station"

I phoned Ebucks last week to find out why I'm not receiving rewards for my fuel purchases using my Gold Cheque Card, I was told it's a problem on FNB side and they'll ask them to contact me. To date I still haven't received a call back. Today I contacted FNB Call Centre to find out what is happening, I get told firstly that this is an Ebucks problem, but they will find out about the problem I'm having. I now get told that the only way to earn ebucks rewards on fuel purchases is to go to any Engen Garage!!!
I know that you can only spend your ebucks for fuel purchases at Engen, but at no stage have I ever seen that you can only earn at Engen.

I suggest you change your website rules for fuel purchases or reward your customers correctly!!!

Company: Ebucks
Country: South Africa
City: Head Office

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