RCS
RCS refuses to accept proof of payment provided

RCS cards seem to have decided that an error between themselves, and an authorized agent/intermediary should become the clients problem. After paying an account on 1 October (the due date) at Foschini Table View, the payment seems to have gone missing between the agent, and RCS. Now, RCS does not respond, they refuse to accept proof of payment provided, and add late payment charges to the account, when in actual fact the account has been paid. The seem to be passing the buck to the client to sort out. How on earth is that possible? To make matters worse, call Centre agents at RCS have no idea what the computer screen detailing account history reflect. The one lady tried to make me believe that I had not paid the full installment on the account, when I actually paid more than the amount due.
People, check your statements, keep your receipts when dealing with RCS.Get rid of RCS accounts and cards, its not worth the trouble and effort.

Company: RCS
Country: South Africa
City: Cape Town

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