Groupon SA
Payment refused but not refund, No proof of orders

1. Recently, I purchased a voucher, and made payment on the day that I bought it. I sent through proof of payment (ABSA allows for proof of payment to be sent to the vendor). When I logged onto my account, I noticed that my payment was refused (don't know why), however Groupon has yet to refund me. I've emailed them consistently about this, and they promise to refund me, but nothing yet. I don't understand why it is my responsibility to check that payment has been received when I sent through proof of payment. I have no control over their payment/order system. Surely, they should contact me if the payment was refused.
2. I placed two separate orders, made payment via EFT, requested proof of payment. Yet, when I log on to my account, my orders do not reflect on my accounts page. Fortunately, I have the proof of payments to prove that I did make payment! However, since the orders don't reflect, the payment doesn't reflect, and vouchers have not been issued. I'm struggling desperately to get these vouchers. Surely, an order - which is proof of a transction - should reflect as soon as the order is placed? I didn't even get an e-mail to confirm that an order was placed.

Company: Groupon SA
Country: South Africa
City: Western Cape

  <     >