Bluebean
No Statements & Listed without any Communication

I've made the most shocking discoveries in my life. Bluebean stopped sending me statements on my credit card around Feb 2013 (if not earlier).
On 28 Aug 13, I sent them an email enquiring about the balance owed so that I could settle the balance. Admin forwarded my email to the collections department and to date, I am still waiting for them to respond to me [SR Ref No : 36420450] .
Today I called asking for them to email me my statements for all these months that I haven't been receiving my statement. I was told that I will be charged R9/ 11 per page! When I asked about the statements that they claim the system sent to me, I was told that there is none and they can't forward those to me!

I learnt this Saturday through Absa that Bluebean has listed me. That came as a shock to me because I believe that any service provider operating within the ambits of the NCR has to issue statements, request payment and advise the customer when they are late so that a payment can be made.
I am paying several things and I a shocked that bluebean can just go and blacklist someone without contacting them regarding the account.

What legal steps can I take to fix this? Is bluebean legit or what?

Company: Bluebean
Country: South Africa
City: Gauteng

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