Standard Bank
Internet Banking: Bank has no Insurance!

I am a victim of internet banking, after cerca R 10 000 was from my account by hackers. When I reported this yesterday, a call centre agent confirmed the transaction on my account, and explained that an investigation would follow and my account would be suspended. She asked if I had more than one ATM card, to which I answered no. She said someone would keep me posted. 24 Hours later, nothing. I phoned again (from Saudi where I work) and after holding on for ages and going through the saga again with another agent - and only after asking pertinent questions - I was given very flimsy information as to the process. Turns out Standard bank has no insurance for internet banking, and I may as well write off the R 10 000! Until I asked, no one informed me that my card had been cancelled and a new one would be issued. The agent was unable to tell me what the process was for an overseas client, and that she had to write an e-mail to a relationship officer who would call me back! I am unable to access my account online, I have no ATM card, and no recourse to any compensation. I have to wait for another agent to phone me, to tell me what? Pathetic service! No empathy!

Company: Standard Bank
Country: South Africa
City: Crime and Unit JHB

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