First National Bank
I emailed the bank a complain about charges

I gave a notice to withdraw money from my investment acc and towards the agreed date I called the bank to change the account in which they should deposit the money, the consultant I spoke to said it is not possible and because I was desperate to have the money available on the agreed date I had to do an emergency withdrawal of which I was charged R 750. When I called 2 days later to complain about this I spoke to another consultant who notified me that changing the account was possible and doable.

I only choose to do an emergency withdrawal because I was informed that the account cannot be changed.
But when another consultant tells me that's not the case, I feel robbed cause that means the intention is not to please customers but to make as much money as possible.

I emailed the bank on the 1eth september and the only call I received was from the consultant that did the emergency withdrawal. And he only called to tell me that I agreed before he transacted and I agreed to the charges.

And he promised to escalate the complaint of which to date I'm still waiting for feedback.

I have been loyal to Fnb for 7years and I'm expecting so much from FNB so disappointed.

Company: First National Bank
Country: South Africa
City: South africa

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