Old Mutual
Poor Service Offering by OLD Mutual

This message is more directed to the Company Stakeholders responsible for day to day operation at the Branch in SouthGate in particular for offering service on claims/maturity submission. I arrived at the Branch on the 28th Sept 2013, Time :9:45AM produced my documents to the Lady at the reception and gave her my reasons for visiting the Branch, she checked my relevance to a Company and then alerted me that the is ONLY 1 person offering a service to clients for queries such as mine (claims) and she only resume duty at 10:00 she pointed me to a queue of more than 12 people, poor Susan what a pressure you have having to deal with so many people, Since I was there I decided to take a seat and wait for my turn to be attended only at 11:25 . I had this form that I needed to complete and make a decision but I just wanted to hear from the consultant what other offering are to choose from instead of cancelling the policy as it has matured. But after I waited this long to be serviced I felt what's the use of keeping this policy, never I experienced such a poor service before. IMPROVE SERVICE OFFERING and see even more growth on your client base this is not acceptable DO SOMETHING

Company: Old Mutual
Country: South Africa
City: South Gate Mall

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