Nedbank
ASSISTANCE AFTER HIGHJACKING

I was hijacked on 30/9.I called the call centre afterhours just after the incident to block my cards and Internet banking. Consultant that assisted me (Melissa) did not even acknowledge what happened to me when I told her. She also sounded extremely disinterested. She did not care that I wanted to lodge a complaint against her service and gave me the details of the complaints dept as if it was nothing. Then I go to the bank on 1/10 to activate my acc again. I specifically asked if my Internet banking is activated and the consultant told me that this was never disconnected. I even mentioned that this Melissa girl did not do what I asked. Today I wanted to use my Internet banking only to find out that it was blocked. I called their NCC and was informed that I have to go back to a branch even after being there already. Something very traumatic happened to me and it is difficult as it is to deal with same and to sort out all the necessary documents etc. Now I have to go and back to the branch again. Unacceptable service and unnecessary money that i have to spend ito petrol and further inconvenience due to incompetent service. Making it more difficult to sort out my life after what happened.

Company: Nedbank
Country: South Africa
City: ALBERTON

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